Privacy Policy

Last Updated: Feb 17, 2026

BharatBin is a brand owned and operated by ANNEXA SOFTWARE DEVELOPMENT PRIVATE LIMITED. We value your privacy. As India’s own smart scrap pickup app, we are committed to keeping your personal information safe while you contribute to a cleaner, greener Bharat. This policy outlines how ANNEXA SOFTWARE DEVELOPMENT PRIVATE LIMITED (referred to as "we", "us", or "our") handles your data in compliance with Google Play Developer Policies and Indian laws.

Information We Collect & Device Permissions

To provide our services, we may collect and request access to the following:

• Personal Identity: Name, phone number, physical address, and email address when you register or schedule a pickup.
• Location Data (Coarse & Precise): We collect location data to enable scrap pickup logistics and driver tracking. If required for specific features (like tracking a driver arrival), this may occur in the background with your explicit consent.
• Camera & Photos: We request access to your camera or gallery to allow you to upload images of your scrap items for quantity and quality assessment.
• Device Information: We collect device ID, operating system version, and crash logs to analyze app stability and improve performance.

Why We Collect This Information

Your data helps us:

• Schedule, verify, and complete scrap pickup requests.
• Facilitate navigation for pickup agents to your address.
• Process payments or rewards for your recyclables.
• Communicate service updates, OTPs, and pickup confirmations.
• Comply with legal obligations and prevent fraud.

Third-Party Services & Data Sharing

We do not sell your personal data. However, we share data with trusted third-party service providers essential for the app's functionality. These providers are bound by strict data protection agreements:

• Maps & Navigation: (e.g., Google Maps API) To pinpoint pickup locations.
• Analytics: (e.g., Google Analytics, Firebase) To understand user behavior and fix app crashes.
• Payment Gateways: (e.g., Razorpay, Paytm, Stripe) To securely process payments.
• Cloud Storage: (e.g., AWS, Google Cloud) To securely store your account data.

Data Security

BharatBin employs industry-standard security measures to protect your data. All data transmitted between the app and our servers is encrypted using SSL/TLS (HTTPS) protocols. Access to personal data is restricted to authorized personnel only.

Data Retention & Deletion

We retain your personal data only as long as your account is active or as needed to fulfill the purposes outlined in this policy.

Your Rights: In compliance with the Google Play User Data policy and the Digital Personal Data Protection Act, 2023, you have the right to request the deletion of your account and data.

How to Delete Your Data:

• Web Request: If you cannot access the app, you may request deletion by emailing us at support@bharatbin.com with the subject line "Data Deletion Request".

Upon request, we will permanently delete your personal information within 30 days, retaining only transaction records required by Indian taxation laws.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

Cookies

We use cookies to enhance your experience on our website. These cookies help us understand usage patterns, but you can choose to disable them in your browser settings.

Updates to This Policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. Significant changes will be posted here with a revised effective date.

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